Refund policy

Returns

We accept returns of unopened, unused products within 30 days of delivery for a full refund of the product price.

To be eligible, the item must be in its original, sealed packaging and in the same condition you received it. For health and safety reasons, opened or used products (including shampoos, conditioners and minoxidil spray) cannot be returned unless they arrived damaged, defective or incorrect.

How to start a return

Contact us at scott@regenepure.com or (877) 706-8688 with your order number. We will send you return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Return shipping

Customers are responsible for return shipping costs, and original shipping charges are non-refundable. If your order arrived damaged, defective or incorrect, we will cover return shipping and send a replacement or issue a full refund.

Damaged, defective or incorrect items

Please inspect your order on arrival and contact us within 7 days of delivery if an item is damaged, defective or incorrect, so we can make it right.

Refunds

Once we receive and inspect your return, we will notify you whether it is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Subscriptions

You can cancel or change a subscription at any time before your next billing date from the Manage subscriptions page or by contacting us. Subscription shipments that have already been processed follow this same return policy.

Questions

Salonceuticals, Inc. (Regenepure), 3148 W Pembroke Rd, Hallandale Beach, FL 33009, United States. Phone: (877) 706-8688. Email: scott@regenepure.com